Shipping Policy

Effective date: October 8, 2026

Thank you for shopping with Glowiez. This policy explains where we ship, how long orders take, and what happens if something goes wrong with your delivery.

1. Where We Ship

We currently ship to addresses within the [United States / United States, excluding PO Boxes and APO/FPO addresses]. We do not currently ship internationally.

2. Order Processing Time

Orders are processed within [1–3] business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after [time] ET, on weekends, or on holidays begin processing the next business day.

During launches, sales, and holidays, processing may take longer. If so, we will update the notice on our website.

3. Shipping Time and Cost

Shipping method	Estimated delivery after processing	Cost
Standard	[5–11] business days	[Free on most orders}
[Expedited, if offered]	[2–5] business days	$[X]

Delivery dates are estimates, not guarantees. Carrier delays, weather, and high-volume periods can affect delivery times.

Your total shipping cost is shown at checkout before you pay.

4. Where Your Order Ships From

Some products are shipped directly from our fulfillment partners and warehouses, so your order may arrive from a different location than where we are based. If you order more than one item, they may arrive in separate packages and on different days, and you will not be charged extra shipping for this.

5. Tracking

Once your order ships, we will email a confirmation with a tracking number to the email address you gave at checkout. It can take [24–72] hours after shipping for tracking to show movement.

6. Sales Tax

We collect and remit sales tax where required by law, including Virginia sales and use tax on orders shipped to Virginia addresses. Any tax is calculated and shown at checkout.

7. Shipping Delays

We will ship your order within the time we state at checkout or on this page. If we cannot ship within that time, we will email you with a revised shipping date and give you the option to either agree to the delay or cancel your order for a full refund. If we do not receive a response, we will treat that as consent to the delay only where the law allows it; otherwise we will cancel and refund the order.

If no shipping time was stated, we will ship within 30 days of receiving your order.

8. Address Accuracy

Please double-check your shipping address at checkout. We cannot change an address once an order has shipped. If a package is returned to us because of an incorrect or incomplete address, we will contact you, and you may be responsible for the cost of reshipping.

To update an address before your order ships, email us at hello@glowiez.shop as soon as possible with your order number.

9. Lost, Stolen, or Delayed Packages

If your tracking shows delivered but you did not receive your package, first check with household members and neighbors and look around your delivery area. If it still has not turned up after [2] business days, email us at hello@glowiez.shop with your order number and we will investigate with the carrier.

If your package is lost in transit, we will [reship your order or issue a full refund, at your choice]. Please contact us within [30] days of the estimated delivery date.

10. Damaged or Defective Items

If your order arrives damaged or defective, email us at hello@glowiez.shop within [14] days of delivery with your order number and clear photos of the item and packaging. We will issue a refund or send a replacement, and you do not need to send the item back.

11. Returns

Please see our Return & Refund Policy for details. Do not send returns to the return address printed on your shipping label. Email us first so we can give you the correct instructions.

12. Contact Us

Questions about your order or shipping? Email us at hello@glowiez.shop.