Return & Refund Policy

Thank you for shopping with Glowiez! If something isn't right, we're here to help.

Return Window

You may request a return or refund within 30 days of receiving your order.

Important Return Instructions

All returns must be approved by Glowiez before being sent back. Because our business operates from home and our inventory may be shipped from different locations, we do not accept returns sent to the address printed on your package or to any address that has not been provided by our team.

To return an item, you must contact us at hello@glowiez.shop to receive return instructions and the correct return address. Do not send items back without our approval. Returns sent to an incorrect address or without authorization may not be received or processed.

How to Request a Return or Refund

1. Email us at hello@glowiez.shop with your order number and the reason for your request.

2. If your item arrived damaged, defective, or incorrect, please include clear photos showing the issue.

3. We will respond within 2 business days with instructions and, if applicable, the authorized return address.

Please wait for our response before mailing any item back.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at hello@glowiez.shop with your order number and clear photos.

We will review the issue and provide an appropriate resolution, which may include a full refund or replacement. In these cases, you will not be required to return the item unless we specifically arrange otherwise.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, you must contact us for approval before sending it back.

Approved items must be unused, in their original condition, and in their original packaging where possible. Customers are responsible for return shipping costs unless otherwise agreed.

Original shipping costs are generally non-refundable for change-of-mind returns.

Refund Processing

Once your refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, you may place a new order after contacting us about your original purchase, if applicable.

Order Changes and Cancellations

If you need to change or cancel an order, email hello@glowiez.shop as soon as possible. We can only cancel or modify orders that have not yet been shipped or processed for fulfillment. Once an order has shipped, cancellation may no longer be possible.

Questions?

For all return requests, refunds, or order-related concerns, please contact us at:

hello@glowiez.shop

Thank you for supporting Glowiez!